AVV Smiles Designers respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinic or use our website and digital platforms.

1. Responsible Party

AVV Smiles Designers Dental Clinic
Location: Blvd. Agua Caliente 8582-201-A, Zona Centro, 22000 Tijuana, B.C. Mexico
Email: avvsmilesdesigners@gmail.com
Phone: +52 (664) 970 7877
According to the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), AVV Smiles Designers is responsible for the processing of your personal information.

2. Information We Collect

We collect personal and health information directly from you when you schedule an appointment, fill out forms, or receive treatment. The collected information may include:

• Full name, address, phone number, and email
• Identification information (INE, passport)
• Medical and dental history
• Payment and billing information
• Insurance details (if applicable)

3. Purpose of Data Processing

Your personal data is used for the following purposes:

• Scheduling and confirming dental appointments
• Providing clinical diagnosis and treatment services
• Managing your medical record and follow-ups
• Issuing invoices or receipts
• Contacting you for reminders or treatment updates
• Maintaining legal and administrative compliance
• Sending you promotional information about our services (with your consent)

4. Data Transfer

Your information may be shared with third parties only when necessary for:

• Laboratory and medical support services
• Payment processing institutions
• Authorities requiring information under applicable law
• We do not sell or commercialize personal data under any circumstances.

5. Consent and Rights (ARCO Rights)

You have the right to Access, Rectify, Cancel, or Oppose (ARCO rights) the processing of your personal data.
To exercise these rights, you can contact our privacy officer at:
Email: avvsmiledesigners@gmail.com
Your request must include your full name, contact information, and documentation proving your identity. We will respond within 20 business days, as established by Mexican data protection law.

6. Security Measures

We implement administrative, technical, and physical safeguards to prevent loss, misuse, or unauthorized access to your personal information. Only authorized clinic staff have access to patient records.